To cancel, change your card or read invoices, click Manage subscription on your phone system in Odoo. A cancelled subscription runs until the end of the paid period.
When a subscription ends, the phone system stops working at once.
Its data, including users and settings, is deleted 30 days later. The app shows the date.
Cancelled by mistake? Ask your service provider before that date and it can be restored. After that date it can't be restored.
Users and phone numbers
Calling colleagues: open the phone from the top bar and pick a name.
External calls: connect your SIP trunk under Phone System > Configuration. If you connected your own PBX, first enter its administrator login in the phone system's settings. A phone system you bought here needs no login.
Your storage: open your phone system's settings, enter your S3-compatible storage details and click Test storage. Call records and backups of your Odoo setup are saved there every night. GCNA does not provide storage.
Phone numbers: under Configuration > Phone Numbers, choose which extension each number rings.
Fixing common problems
No phone icon in the top bar
Ask your Odoo administrator to give you a phone, then reload Odoo.
The microphone doesn't work
Allow the microphone for your Odoo site in your browser, then call again. Check that the site uses HTTPS.
No sound
Click Enable audio in the phone panel.
The phone won't connect
The phone connects in one Odoo tab at a time. Close other Odoo tabs, then reload.
A number shows "Failed"
Open it under Configuration > Phone Numbers. The record shows the reason, for example that another account already answers that number.
Compatibility
Tested with Odoo 19 Community, self-hosted.
Odoo Enterprise and Odoo.sh are not tested yet.
Odoo Online doesn't allow third-party apps, so it isn't supported.
Who helps you
GCNA does not provide support. Please contact the service provider (MSP) you subscribed through. Tell them your Odoo company name, your phone system's name and what you see on screen.