GCNA integrates communication services with business and SaaS applications. These Terms of Service ("Terms") govern the hosted phone system offered through GCNA: a dedicated tenant on GCNA's shared Vodia PBX, connected to your business applications (for example, an Odoo instance), together with the GCNA organization account used to order and manage it. By completing checkout, creating a GCNA organization account, or using the service, you agree to these Terms on behalf of your organization.
The service is operated by:
CENTRAFOX CONSULTING LLC
1209 Mountain Road Pl NE
Albuquerque, NM 87110, United States
Legal, billing and account inquiries: legal@centrafox.com
This offering provides a hosted phone system — a tenant on GCNA's shared Vodia PBX with user extensions and in-browser calling features — provisioned automatically after payment and connected to one or more of your business applications so you can place and manage calls from them. Odoo is one supported application; GCNA may support others. The service is offered to business organizations through their authorized representatives, not to consumers.
Inbound/outbound numbers, SIP trunks and carrier interconnection may require separate services and agreements and are not included unless expressly ordered.
Checkout creates (or reuses) a GCNA organization account with a named administrator, managed through GCNA's account and identity service. You must be authorized to act for your organization, provide accurate information, and verify the administrator's email address to complete the purchase. An administrator role in a connected application alone does not make you a GCNA organization administrator.
A phone system functions only when it is associated with a named organization account and an administrator of that organization; you are responsible for the acts of users you add and for keeping administrator access restricted.
The GCNA Phone System may not support emergency calling (for example 911 or 112) and must not be relied on to reach emergency services. Internet-based calling can fail during a power, network or service outage, and location information may be unavailable or inaccurate. Keep a separate means of contacting emergency services, and inform your users. Emergency calling, where offered at all, is only as expressly described for a specifically ordered number service.
Linking an application (for example, an Odoo installation) requires a currently
authorized GCNA organization administrator to authenticate, complete any required
second factor, and approve the connection. Approve only an installation you
control and trust; its server participates in forwarding authentication to GCNA.
The integration permission phone-system:manage is limited to the
approved organization and installation and confers no platform or PBX
administrator rights.
Keep passwords and second-factor methods confidential; do not use another person's credentials or approve an installation you do not control. The integration is designed not to persist account passwords, verification codes or invitation tokens in the connected application; GCNA issues an installation-scoped credential that the application (for example, Odoo) stores encrypted on its own server and that is never returned to the browser. Do not copy a live installation's identity or keys into another environment; a restored or cloned installation requires a fresh authorization. Report suspected compromise promptly to the operator contact above.
Use the service only for lawful, authorized business purposes and in compliance with applicable telecommunications, anti-fraud and privacy laws. Do not impersonate another organization, bypass role or tenant restrictions, share machine credentials, send unlawful, fraudulent or unsolicited communications, or interfere with the service or other tenants. We may apply rate and abuse controls.
Account and calling access depend on GCNA, its account, identity and email infrastructure, your connected application and the network between them. These Terms do not establish an availability or support-response service level unless separately agreed in writing. We may perform maintenance and may make reasonable changes to the service.
We may restrict or suspend access to the extent reasonably necessary to address suspected compromise, unauthorized or unlawful use, loss of required administrator authority, non-payment, or a legal obligation. We provide reasons and a review contact where lawful and practicable; urgent protective action may precede notice, and restoration follows resolution of the cause.
You may cancel a subscription or request account closure and installation revocation through legal@centrafox.com. We verify authority without requesting passwords or live authentication codes. Cancellation stops future renewals; revoking an installation does not by itself delete the account or cancel a separately contracted service.
Personal data is processed as described in the GCNA privacy notice presented with these Terms, which covers the account, authorization and operational data involved, its purposes and legal bases, recipients and processors, retention and your rights. Acceptance of these Terms is not consent to unrelated processing. Adding users or linking an account does not by itself authorize synchronizing your application's staff, contacts, recordings or call content; such features require their own disclosures and authorization.
To the fullest extent permitted by applicable law, the service is provided "as is" and "as available" without warranties of any kind, and the operator's aggregate liability arising out of or relating to the service is limited to the amounts you paid for the service in the three months before the event giving rise to the liability. Nothing in these Terms excludes or limits liability or rights that cannot lawfully be excluded or limited, including mandatory consumer and data-protection rights applicable in your jurisdiction.
Material changes are identified by version and effective date and notified before they apply where required. Where renewed acceptance is required, continued use alone does not substitute for it. Changes do not silently expand an existing installation's permissions.
These Terms are governed by the laws of the State of New Mexico, United States, without regard to its conflict-of-laws rules, and the state and federal courts located in New Mexico have jurisdiction — except that this choice does not deprive you of the protection of mandatory consumer-protection or other mandatory laws, or of the competent courts, of the country in which your organization is established where applicable law so requires.
Questions about these Terms: legal@centrafox.com.