News · Odoo Apps Store
Now Odoo can make use of enterprise phone system features to empower your business communication
Phone System is now listed on the Odoo Apps Store. It puts a business phone, powered by Vodia, inside Odoo 18 and 19: your team calls customers with one click, rings colleagues by name and sees who is calling before they pick up, without leaving the record they are working on.
In short
- A phone that stays open while you move between CRM, Sales, Helpdesk and Contacts.
- Click any phone number in Odoo to call it; incoming calls are matched to the Odoo contact.
- Every call lands in a call history, with the access rights your Odoo users already have.
- Buy a new cloud phone system from inside Odoo, or connect the PBX you already run.
- From USD 29 per month for up to 5 users; cancel any time in the customer portal.
Why phone calls belong in Odoo
Most sales and service conversations still start with a phone call, yet in many companies the phone lives outside the CRM. Numbers get retyped, callers stay anonymous until someone searches for them, and nobody can see later who spoke to the customer. Phone System closes that gap: the phone is part of Odoo, so every call starts from, and ends in, the record it belongs to.
Enterprise phone features, inside Odoo
- Click-to-call: every phone number in Odoo becomes a call button.
- Caller matching: incoming calls show the Odoo contact, limited to the contacts the user may see.
- Colleague calls: ring any colleague by name or extension.
- Call history: direction, contact, outcome and duration for every call.
- Your phone numbers: connect your SIP provider and decide which extension each number rings.
- A phone that stays open: the call continues while you move around Odoo.
- No separate login: users of a phone system bought in Odoo are signed in to their phone automatically.
Set up in minutes
- Install Phone System from the Odoo Apps Store.
- Open Phone System and choose a plan, or connect a PBX you already run.
- Pay securely with Stripe; your phone system is created automatically.
- Pick the users who get a phone. They can call right away.
Your company can run several phone systems, for example one per location, each with its own plan.
Plans
| Users | Monthly | Yearly |
|---|---|---|
| Up to 5 | USD 29 | USD 290 |
| Up to 10 | USD 49 | USD 490 |
| Up to 25 | USD 99 | USD 990 |
| Up to 50 | USD 179 | USD 1,790 |
Prices exclude applicable taxes. Calls to outside numbers are billed by your SIP provider. Administrators change their card, read invoices or cancel in the customer portal.
Your data stays yours
Call records and Odoo backups go to S3-compatible storage your company provides, and GCNA does not provide storage. The phone system keeps call records for the current and the previous month for you to download, then deletes them permanently.
Get Phone System on the Odoo Apps Store
Questions and answers
Which Odoo versions does Phone System support?
Odoo 18 and 19, tested on Odoo 19 Community on your own server. It needs no Enterprise module; Odoo Enterprise and Odoo.sh are not tested yet. Odoo Online does not allow third-party apps.
Do I need my own phone system?
No. You can buy a new cloud phone system from inside Odoo, or connect a PBX you already run.
Which phone system powers Phone System?
Phone System is powered by Vodia. The cloud phone system you buy inside Odoo is powered by Vodia, and so is a PBX you connect instead.
How do I call external numbers?
Add the access data of your SIP provider in Odoo. Phone System sets up the trunk and lets you choose which extension each of your phone numbers rings.
What does it cost?
From USD 29 per month for up to 5 users, up to USD 179 per month for up to 50 users, or yearly at ten times the monthly price. Calls through your SIP provider are billed by that provider.
Read next: Odoo PBX integration · Odoo VoIP on Community · Odoo contacts that update themselves: GCNA connections in the Odoo Phone System · Phone System support